Privacy Policy

Last updated: July 2025

1. Introduction

LuckyElf Casino ("we", "our", "the Casino") is committed to protecting the privacy of all users who access and use our platform. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing LuckyElf Casino, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

  • Registration Data: When you create an account, we collect your full name, date of birth, email address, phone number, residential address, and identification documents for KYC verification purposes.
  • Financial Data: Payment method details, transaction history, deposit and withdrawal records. We do not store full card numbers on our servers.
  • Usage Data: Game history, session duration, betting patterns, login timestamps, and IP addresses.
  • Device Data: Browser type, operating system, device identifiers, and referral URLs.
  • Communication Data: Records of all support interactions, live chat transcripts, and email correspondence.

3. How We Use Your Information

Your personal data is used for the following purposes:

  • Account creation, verification, and management
  • Processing deposits, withdrawals, and bonus claims
  • Complying with KYC, AML, and regulatory obligations under the Curacao Gaming License
  • Fraud prevention, security monitoring, and responsible gambling enforcement
  • Customer support and dispute resolution
  • Sending promotional communications (with your consent)
  • Improving our platform, games, and user experience

4. Data Sharing

We do not sell your personal information to third parties. We may share data with:

  • Payment processors and financial institutions to facilitate transactions
  • Game providers for the delivery of gaming services
  • Regulatory authorities and law enforcement when legally required
  • Identity verification and fraud detection services
  • Cloud infrastructure and analytics providers under strict data processing agreements

5. Data Retention

We retain your personal information for as long as your account is active and for a minimum of five (5) years after account closure, in compliance with anti-money laundering regulations. Financial records are retained for at least seven (7) years.

6. Your Rights

You have the right to: access your personal data, request correction of inaccurate information, request deletion (subject to legal obligations), withdraw consent for marketing communications, and lodge a complaint with the relevant data protection authority. To exercise these rights, contact us at privacy@luckyelfcasino.com.

7. Cookies

We use essential, analytical, and marketing cookies. You can manage cookie preferences through your browser settings. Disabling cookies may impact the functionality of the website.

8. Contact

For all privacy-related enquiries, contact our Data Protection team at privacy@luckyelfcasino.com or via our Contact page.